Tech Manager, Data Engineering - Application Support & Maintenance

$148,300 - $247,500/Yr

Macy's - Johns Creek, GA

Full-time - Mid Level

Hybrid - Johns Creek, GA

General Merchandise Retailers

About the position

The Tech Manager, Application Support & Maintenance of Enterprise Data at Macy's, Inc. is responsible for overseeing the operational support and maintenance of enterprise data assets in a managed services environment. This role involves engaging cross-functionally with other technology teams to ensure data integrity and effective delivery of solutions. The position offers a flexible hybrid work environment and opportunities for empowerment and career growth.

Responsibilities

• Hire, coach, and mentor individuals to build a strong cross-functional organization.
• Collaborate with technical teams to ensure effective implementation of technical strategies, architecture guidelines, and standards.
• Assist data leadership in enhancing data reliability, stability, and adoption.
• Oversee streaming and batch jobs, event-based data integration, and data platform tools.
• Bring innovative ideas that enhance the customer and colleague experience.
• Manage the end-to-end delivery of IT services, ensuring adherence to SLAs and client expectations.
• Proactively address service disruptions, escalations, and incident resolution to maintain high client satisfaction.
• Build and maintain strong relationships with technology vendors and service providers.
• Negotiate contracts, manage vendor performance, and drive cost optimization efforts.
• Collaborate with technical teams to optimize the technology stack for performance, scalability, and security.
• Stay updated on emerging data technologies and trends to foster innovation within the managed services environment.
• Ensure all operational activities comply with industry regulations, standards, and cybersecurity best practices.
• Implement robust security measures to protect client data and systems.
• Evaluate existing operational processes to identify areas for improvement, efficiency gains, and automation.
• Establish best practices and standard operating procedures to streamline service delivery.
• Cultivate a healthy, collaborative engineering culture aligned with company values.
• Engage with development, operational, and product teams to improve enterprise data support practices.

Requirements

• Bachelor's degree or equivalent work experience required.
• 4+ years of progressive experience in IT operations within a managed services environment, with a focus on data assets.
• Ability to hire, coach, and mentor team members to foster a strong cross-functional organization.
• Experience in collaborating with technical teams to implement strategies, architecture guidelines, and standards across various functions.
• Knowledge of data reliability, stability, and adoption practices to assist data leadership effectively.
• Strong ability to generate and implement innovative ideas that enhance customer and colleague experiences.
• Ability to build and maintain strong relationships with technology vendors and service providers, including negotiating contracts and managing vendor performance.
• Knowledge of industry regulations and cybersecurity best practices to ensure compliance and implement security measures.
• Skills in evaluating operational processes to identify areas for improvement, efficiency gains, and automation.
• Excellent communication and stakeholder management skills, with the ability to convey technical information clearly to senior business stakeholders.
• Ability to thrive in fast-paced environments, lead multiple projects, prioritize objectives, and communicate timelines effectively.
• Enthusiasm for taking ownership of products/projects and being accountable for results.

Nice-to-haves

• Experience in a retail or e-commerce environment.
• Familiarity with cloud data platforms and services.
• Knowledge of data governance and data quality frameworks.

Benefits

• Competitive pay and benefits rooted in principles of equity.
• Performance incentives and annual merit review.
• Merchandise discounts.
• Health and Wellness Benefits across medical, dental, vision, and additional insurance.
• Retirement Savings Plan with 401k match opportunity.
• Employee Assistance Program (mental health counseling and legal/financial advice).
• Resources for continuous learning, career growth, and leadership development.
• 8 paid holidays.
• Paid Time Off (first year prorated depending on start date).
• Tuition reimbursement program.
• Guild education benefit funds 100% of tuition, books, and fees in designated programs.
• Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.