Tech Manager, Data Engineering - Application Support & Maintenance

$148,300 - $247,500/Yr

Macy's - Johns Creek, GA

Full-time - Mid Level

Hybrid - Johns Creek, GA

10,001+ employees

General Merchandise Retailers

About the position

The Tech Manager, Application Support & Maintenance of Enterprise Data at Macy's oversees the operational support and maintenance of enterprise data assets in a managed services environment. This role involves engaging cross-functionally with other technology teams to ensure data integrity and deliver solutions effectively. The position offers a flexible hybrid work environment and opportunities for empowerment and career growth.

Responsibilities

• Hire, coach, and mentor individuals to build a strong cross-functional organization.
• Collaborate with technical teams to ensure effective implementation of technical strategies, architecture guidelines, and standards.
• Assist data leadership in enhancing data reliability, stability, and adoption.
• Oversee streaming and batch jobs, event-based data integration, and data platform tools.
• Manage the end-to-end delivery of IT services, ensuring adherence to SLAs and client expectations.
• Proactively address service disruptions, escalations, and incident resolution to maintain high client satisfaction.
• Build and maintain strong relationships with technology vendors and service providers.
• Negotiate contracts, manage vendor performance, and drive cost optimization efforts.
• Collaborate with technical teams to optimize the technology stack for performance, scalability, and security.
• Stay updated on emerging data technologies and trends to foster innovation within the managed services environment.
• Ensure all operational activities comply with industry regulations, standards, and cybersecurity best practices.
• Implement robust security measures to protect client data and systems.
• Evaluate existing operational processes to identify areas for improvement, efficiency gains, and automation.
• Establish best practices and standard operating procedures to streamline service delivery.
• Cultivate a healthy, collaborative engineering culture aligned with company values.

Requirements

• Bachelor's degree or equivalent work experience required.
• 4+ years of progressive experience in IT operations within a managed services environment, with a focus on data assets.
• Strong leadership and mentorship skills.
• Experience in collaborating with technical teams to implement strategies and standards.
• Knowledge of data reliability, stability, and adoption practices.
• Ability to generate and implement innovative ideas that enhance customer and colleague experiences.
• Experience in vendor relationship management, including negotiating contracts and managing performance.
• Knowledge of industry regulations and cybersecurity best practices.
• Skills in evaluating operational processes for improvement and automation.
• Excellent communication and stakeholder management skills.
• Ability to thrive in fast-paced environments and manage multiple projects.

Nice-to-haves

• Experience in project management.
• Familiarity with emerging data technologies and trends.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Performance incentives
• Annual merit review
• Merchandise discounts
• Health and Wellness Benefits
• Retirement Savings Plan with 401k match opportunity
• Resources for continuous learning, career growth, and leadership development
• 8 paid holidays
• Paid Time Off (PTO)
• Tuition reimbursement program
• Guild education benefit funds
• Colleague Resource Groups (CRGs) and volunteer opportunities