Tech Ops Support

Kforce - Hoboken, NJ

Full-time

Hoboken, NJ

Administrative and Support Services

About the position

Kforce's client in Hoboken, NJ is seeking two experienced Tech Operations Support Specialists to join their team! This is an excellent opportunity for an experienced professional with a strong background in tech operations and a knack for process improvement. You will be part of a brand new team, playing a key role in shaping the future of our operations! The ideal candidate will have a proactive attitude and a strong focus on operational support and customer service. You will be expected to leverage your technical skills to enhance the efficiency of operations and improve processes within the tech environment. Your contributions will be vital in ensuring that the team meets its operational goals and delivers exceptional service to clients.

Responsibilities

• Join a new team focused on tech operations support.
• Identify and implement process improvements in tech operations.
• Provide operational support and customer service in a tech business environment.
• Utilize ticketing systems like Fresh Desk to manage support requests.
• Work independently and take initiative in problem-solving.

Requirements

• Previous experience in a tech business environment with a focus on operational support and customer service.
• Proficiency in using Fresh Desk or similar ticketing systems.
• Experience with legacy CMS platforms and a working knowledge of Salesforce.
• A self-starter who can hit the ground running and is comfortable working independently.
• Ability to identify and implement process improvements in a tech operations setting.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• 401(k) plan
• Life insurance
• Disability insurance
• Accidental Death and Dismemberment (ADD) insurance
• Paid time off for salaried personnel
• Paid sick leave for hourly employees on Service Contract Act projects