Tech Ops Support

$52,000 - $72,800/Yr

Kforce - Hoboken, NJ

posted 2 months ago

Full-time
Hoboken, NJ
Administrative and Support Services

About the position

Kforce's client in Hoboken, NJ is seeking two experienced Tech Operations Support Specialists to join their team! This is an excellent opportunity for an experienced professional with a strong background in tech operations and a knack for process improvement. You will be part of a brand new team, playing a key role in shaping the future of our operations! The role involves providing operational support in a tech business environment, ensuring that customer service is prioritized and that processes are continuously improved. As a Tech Operations Support Specialist, you will be expected to leverage your technical skills and experience to enhance operational efficiency and contribute to the overall success of the team. Your proactive attitude and ability to work independently will be crucial in this fast-paced environment, where you will be expected to identify challenges and implement effective solutions. This position offers a unique chance to make a significant impact within a growing organization, and you will be supported by a collaborative team that values innovation and excellence.

Requirements

  • Previous experience in a tech business environment with a focus on operational support and customer service
  • Proficiency in using Fresh Desk or similar ticketing systems
  • Experience with legacy CMS platforms
  • Working knowledge of Salesforce
  • Ability to identify and implement process improvements in a tech operations setting
  • A self-starter who can hit the ground running, comfortable with taking initiative and working independently

Benefits

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Health Savings Account (HSA)
  • Flexible Spending Account (FSA)
  • 401(k)
  • Life insurance
  • Disability insurance
  • Accidental Death and Dismemberment (ADD) insurance
  • Paid time off for salaried personnel
  • Paid sick leave for hourly employees on Service Contract Act projects
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