Tech Rep

$58,240 - $68,640/Yr

Enstrom Helicopter Corporation - Menominee, MI

Full-time - Mid Level

Menominee, MI

Transportation Equipment Manufacturing

About the position

The Technical Representative serves as the primary interface between helicopter owners/customers and the company, assisting with technical issues both in the field and at the factory. This role involves teaching mechanics and owners about the technical aspects of helicopters, writing and updating technical manuals, and providing support for repair station activities.

Responsibilities

• Serve as primary interface with helicopter owners/customers to assist with technical issues.
• Run schools and teach mechanics/owners technical aspects of helicopters.
• Write and update technical manuals.
• Respond to calls, FAX's, letters, E-mails and other contacts for technical support.
• Travel to the field to assist and troubleshoot technical issues with customers.
• Create and organize customer service work orders for repair station activities.
• Assist with the development of factory training course curriculum and materials.
• Serve as contact at the factory for school information and Repair Station requirements.

Requirements

• Current A & P certificate required.
• Current rotorcraft pilot certificate (CFI preferred).
• Outstanding communication skills.
• Skilled and experienced with Microsoft Office programs and Adobe.
• Ability to relate to customers and work well with people.
• Experience with FAA and/or EASA 145 repair station activities.
• Thorough knowledge of technical troubleshooting.
• General product knowledge.
• Ability to work independently to resolve complex technical problems.

Nice-to-haves

• Experience in curriculum development preferred.
• Teaching ability and/or experience.

Benefits

• Competitive hourly pay of $28 - $33.
• Opportunity for travel to assist customers in the field.