Tech Rep

Enstrom Helicopter Corporation - Menominee, MI

Full-time

Menominee, MI

Transportation Equipment Manufacturing

About the position

The Technical Representative serves as the primary interface between helicopter owners and the company, providing essential technical support both in the field and at the factory. This role is crucial for ensuring customer satisfaction and operational efficiency by addressing technical issues that arise during the use of helicopters. The representative will be responsible for running training schools and teaching mechanics and owners about the technical aspects of helicopter operation and maintenance. Additionally, the role involves writing and updating technical manuals to ensure that all documentation is current and accurate, facilitating better understanding and compliance among users. In this position, the Technical Representative will act as a contact point at the factory for technical services and issues, responding to various forms of communication including calls, faxes, letters, and emails. The representative will travel to the field as directed by the supervisor to assist customers directly with troubleshooting and resolving technical problems. This hands-on approach is vital for maintaining strong relationships with customers and ensuring that their needs are met promptly and effectively. The role also includes responsibilities such as creating and organizing customer service work orders for repair station activities, interfacing with customers regarding repair station requirements for overhauls and repairs, and assisting in the development of factory training course curriculum. The representative will help organize training materials and structure the delivery of these courses, ensuring that both factory staff and customers are well-equipped with the necessary knowledge and skills. Furthermore, the representative will assist in the development and updating of training manuals, contributing to the overall educational resources available to customers and staff.

Responsibilities

• Serve as the primary interface with helicopter owners/customers to assist with technical issues in the field and at the factory.
• Run schools and teach mechanics/owners technical aspects of helicopters.
• Write and update technical manuals and other communications with owners and operators in the field.
• Respond to calls, faxes, letters, emails, and other requests for technical support.
• Travel to the field upon direction from the supervisor to assist customers with technical issues and troubleshoot problems.
• Serve as a contact at the factory for school information and technical services.
• Interface with customers for Repair Station requirements for overhauls and repairs.
• Create and organize customer service work orders for repair station activities.
• Assist with the development of factory training course curriculum, organize materials, and structure delivery.
• Assist with the development and update of training manuals.

Requirements

• Current A & P certificate required.
• Current rotorcraft pilot certificate (CFI preferred).
• Outstanding communication skills.
• Skilled and experienced with Microsoft Office programs and Adobe.
• Ability to relate to customers and work well with people.
• Experience with FAA and/or EASA 145 repair station activities.
• Thorough knowledge of technical troubleshooting.
• General product knowledge.
• Experience in curriculum development preferred.
• Teaching ability and/or experience.
• Ability to work independently to resolve complex technical problems.

Nice-to-haves

• Experience in curriculum development preferred.
• Teaching ability and/or experience.