Boston Scientific - Arden Hills, MN
posted 2 months ago
Full-time - Manager
Arden Hills, MN
Miscellaneous Manufacturing
About the position
The RhythmCARE Remote Services Manager I at Boston Scientific is responsible for leading a technical and clinical call center team that provides product support for the Cardiac Rhythm Management division. This role focuses on delivering innovative solutions and exceptional patient care by ensuring prompt and accurate responses to customer inquiries. The manager will also collaborate with various teams to drive the growth of Boston Scientific's Remote Care Anywhere services.
Responsibilities
- Recruits, coaches, and develops organizational talent.
- Provides direction and guidance to Remote Services Agents to achieve departmental goals.
- Develops direct reports through regular meetings, feedback, training, and performance reviews.
- Fosters a diverse workplace that enables all participants to contribute to their full potential.
- Demonstrates effective change leadership and builds strategic partnerships.
- Develops and monitors 24/7 work schedules for the department based on priorities and workload.
- Monitors compliance with company policies and procedures.
Requirements
- Bachelor's Degree plus a minimum of 7 years of related work experience or an equivalent combination of education and work experience.
- Strong leadership skills with a focus on staff development and team building.
- Strong communication skills, both written and verbal.
- Strong analytical thinking and problem-solving skills.
- Proven ability to model and promote collaboration across the organization.
Nice-to-haves
- Previous Boston Scientific experience or medical device experience.
- Proven experience managing a team of 10+ employees.
- Technical experience with LATITUDE Consult and/or Heart Connect products.
- Experience in a Call Center setting.
- Proven experience leading change management initiatives.
Benefits
- Access to the latest tools and training for career advancement.
- Support for professional development and skill enhancement.
