Tech Support Engineer- Tier 2

Consultnet - White Plains, NY

Full-time - Mid Level

White Plains, NY

Professional, Scientific, and Technical Services

About the position

The Tier 2 Technical Support Engineer is responsible for troubleshooting end-user hardware and software issues both remotely and on-site. This position requires a strong technical background and proficiency in various software and hardware configurations, with a focus on providing excellent customer support. The role is primarily on-site in White Plains, NY, for four days a week, and involves direct interaction with users to resolve technical problems efficiently.

Responsibilities

• Troubleshoot end-user hardware and software problems remotely and on-site.
• Configure and manage laptop/desktop hardware and software.
• Administer Exchange and Active Directory.
• Manage and configure wireless access points.
• Support iOS and Android phone configurations.
• Utilize Remote Desktop environment for support.

Requirements

• 3+ years of experience in a tier 2 IT support role.
• Proficient in Microsoft Windows Pro OS (10/11).
• Experience with Office 365 Enterprise and Business, particularly Outlook and Teams.
• Knowledge of Exchange and Active Directory administration.
• Experience with laptop/desktop hardware and software configuration.
• Familiarity with wireless access points management and configuration.
• Experience with iOS and Android phone configurations.
• Experience in a Remote Desktop environment.
• Bachelor's Degree, preferably in Computer Science.

Nice-to-haves

• Experience with SQL Server.
• Familiarity with SharePoint, Dynamics, and Smart Boards.
• Technical certifications such as A+, MCP, or MCSE.

Benefits

• Competitive salary of $77K plus bonus.
• Direct hire opportunity.
• Hybrid work environment.