Technical Account Manager 3 - Boston

$124,000 - $165,000/Yr

Datadog - Boston, MA

Full-time - Mid Level

Boston, MA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Technical Account Manager (TAM) at Datadog serves as an in-house product expert, providing hands-on technical services to the company's largest customers. The role focuses on supporting, adopting, and guiding clients through the comprehensive suite of Datadog's products and features. The TAM acts as a trusted advisor, ensuring customer satisfaction and success while translating IT operations into business value. This position operates in a hybrid work environment, promoting work-life harmony and collaboration among team members.

Responsibilities

• Advise on technical support and product adoption for customers in line with pre-sales, post-sales, and renewal processes.
• Analyze customer's IT Operations environment regularly and provide recommendations to maximize Datadog's value.
• Act as the customer's advocate by understanding their goals and suggesting process changes, product adoption, configuration, and additional features.
• Participate in and prepare for Monthly and Quarterly Business Reviews with customers.
• Collaborate with Datadog's product management, engineering, and technical services teams to identify new features and products.
• Continuously evolve best practices for technical product adoption and customer success.

Requirements

• Solid technical grounding and hands-on experience in IT Operations.
• Experience with AWS, Azure, or GCP.
• Proficiency in scripting languages such as Python, Javascript, Ruby, Perl, Go, PHP, or Chef/Puppet.
• Skilled in using CI/CD tools like Jenkins and Gitlab.
• Knowledgeable about containerization tools such as Docker, Kubernetes, or Rancher.
• Previous experience as a TAM supporting mid-market and/or Enterprise customers in the cloud space.
• Experience using Datadog and/or other cloud monitoring tools.

Nice-to-haves

• Passion for technology and eagerness to grow skills.

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• Inclusive company culture with opportunities to join Community Guilds and Inclusion Talks.