Technical Account Manager (6 month contract)

$90,000 - $100,000/Yr

Blis - New York, NY

Full-time - Mid Level

New York, NY

11-50 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager will join the Client Services team at Blis, working directly with agencies, partners, and clients from the New York or Chicago office. This role involves managing multiple advertising campaigns from setup to completion, providing consulting and troubleshooting support, and delivering insightful reports to help clients meet their advertising goals. The ideal candidate will possess a proactive attitude and strong client relationship management skills, reporting directly to the Head of Client Services.

Responsibilities

• Be a Client Solutions Expert: Understand the Blis product suite and implement solutions for clients.
• Consult and educate clients on product solutions and best practices.
• Analyze data and insights to guide strategy and implementation of Blis solutions.
• Support and service both managed and self-service clientele.
• Manage the end-to-end ‘Client Experience' post-sale.
• Build and manage relationships with allocated clients and agency partners.
• Provide weekly reporting for clients, illustrating the outcomes of their investment.
• Present upweight opportunities to clients, driving incremental revenue for the business.
• Partner with sales to outline opportunities for growth of existing clients.
• Ensure client SLAs are met through top-tier account management skills.
• Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients.
• Support and consult on internal ad-operations strategies.
• Convey campaign setups to Ad-Ops via internal workflow management systems (e.g. JIRA).
• Act as a conduit between client and Ad-Ops throughout the campaign delivery process.
• Coordinate teams internally to achieve client deliverables and KPIs.
• Facilitate the involvement of client 3rd party partners across campaigns.
• Ensure internal pipeline systems are up-to-date.

Requirements

• 1-3 years of industry experience, preferably within programmatic advertising.
• Experience servicing clients via managed service and/or self-service (SAAS) buying model.
• Strong exposure to various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs).
• Ability to be a client-facing lead, driving direction, communications, and outcomes across campaigns.
• Excellent communication skills, both written and verbal.
• Strong understanding of client and programmatic success metrics/KPIs.
• Excellent organizational and time management skills to juggle multiple tasks.
• Strong Excel and PowerPoint skills.
• Ability to problem solve and analyze data sets from various platforms.
• Technically savvy with commercial acumen.

Nice-to-haves

• Previous experience of people management is a bonus.

Benefits

• Competitive salary of $90,000 - $100,000 per year.
• Opportunity to work in a dynamic and innovative environment.
• Exposure to leading brands and media agencies.