Technical Account Manager - Ansible Automation

$90,480 - $144,660/Yr

Red Hat - Raleigh, NC

Full-time - Mid Level

Remote - Raleigh, NC

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager for Ansible Automation at Red Hat plays a crucial role in partnering with financial services customers to provide architectural guidance and implementation advice for the Ansible Automation Platform. This position requires a blend of technical expertise, communication skills, and strategic thinking to facilitate collaboration across teams and ensure successful implementation of Red Hat's solutions.

Responsibilities

• Serve as the primary customer advocate within Red Hat, facilitating communication and collaboration across teams
• Deliver Red Hat portfolio roadmap updates and assist customers with product upgrades and implementation
• Rapidly learn and stay current with new technologies, including container orchestration, registries, build strategies, microservices, and automation environments
• Specialize in Ansible Automation Platform, providing expertise on its implementation and use
• Perform technical reviews to proactively identify and prevent issues, sharing knowledge across teams
• Gain a comprehensive understanding of the customer's technical infrastructures, environments, hardware, and product usage
• Investigate and respond to support requests via various channels, including online, phone, video call, chat, etc.
• Provide strategic advice and guidance on current and future Red Hat products and solutions
• Manage customer cases, maintaining clear and concise documentation
• Collaborate with engineering, R&D, product management, and technical support teams
• Create and maintain technical documentation for issue resolution and knowledge sharing
• Manage and grow customer relationships through attentive, relationship-based support
• Visit customer sites as needed and ensure exceptional service experience

Requirements

• Prior customer experience in a technical support, software development or engineering, or quality assurance organization
• Experience with Ansible Automation Platform and similar automation technologies, including Chef, Puppet, SaltStack, etc; broad knowledge of automation practices and principles
• Experience with configuration management, application deployment, and infrastructure orchestration technologies
• Ability to manage and grow existing customer relationships by delivering proactive, relationship-based support
• Outstanding verbal and written communication skills
• Ability to convey complex information to customers clearly and concisely
• Ability to manage multiple issues and projects
• Bachelor's degree in a technology-related discipline (computer science or engineering is an advantage)

Nice-to-haves

• Experience with container technologies such as Docker, Podman, and Kubernetes
• Experience with Linux system administration, preferably Red Hat Enterprise Linux (RHEL) or a derivative
• Experience working in automation environments
• Software engineering background; experience with RPM-based Linux technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Familiarity with source code management tools like Git or SVN
• Prior experience in a technical leadership or mentorship role

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!