Technical Account Manager - Chicago/New York

Blis - Chicago, IL

Full-time - Mid Level

Chicago, IL

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Technical Account Manager at Blis, you will play a pivotal role in the Client Services team, directly engaging with agencies, partners, and clients from our Chicago/New York office. This position is designed for individuals who thrive in a dynamic environment, managing multiple advertising campaigns from inception to completion. Your responsibilities will include consulting on and troubleshooting issues as they arise, ensuring that our clients receive the highest level of service and support. You will also be tasked with account management duties, which involve providing insightful reports that leverage campaign data to help clients meet their advertising goals. The ideal candidate will possess a proactive attitude and the ability to take initiative, demonstrating both the servicing and social aspects of client relationship management. You will report directly to the Head of Client Services, playing a crucial role in the seamless operation of our US business units. Your expertise in the Blis product suite will enable you to identify, create, and implement solutions that align with client objectives, while also educating them on best practices and product functionalities. In this role, you will be expected to analyze data and insights to guide strategy and implementation, ensuring that our clients achieve their desired outcomes. You will manage the end-to-end client experience post-sale, building and nurturing relationships with allocated clients and agency partners. Your ability to provide weekly reporting and present post-campaign analytics will be essential in illustrating the value of their investment and identifying opportunities for growth. Additionally, you will support internal ad-operations strategies and facilitate collaboration across various teams to meet client deliverables and KPIs.

Responsibilities

• Be a Client Solutions Expert: Be an expert in the Blis product suite & the platform.
• In partnership with clients, identify, create, and implement solutions that hit their key objectives.
• Consult, demonstrate and educate Blis' clients on product solutions and best practices.
• Analyse data and insights to guide strategy and implementation of Blis solutions.
• Support and service both managed and self-service clientele.
• Manage the end-to-end ‘Client Experience' post-sale.
• Build and manage relationships with allocated clients and agency partners (media, creative, marketing partners, etc.).
• Provide weekly reporting for clients; illustrating the outcomes of their investment.
• Present upweight opportunities to clients where appropriate, driving incremental revenue for the business.
• Partner with sales to outline opportunities for growth of existing clients.
• Ensure we meet our client SLAs via top tier account management skills and expertise.
• Build and present Post-Campaign Analytics (PCA) presentations to agencies and/or clients.
• Support and consult on internal ad-operations strategies (e.g. support troubleshooting issues, set up consultation, etc.).
• Convey campaign setups to Ad-Ops via internal workflow management systems (e.g JIRA).
• Act as a conduit between client and Ad-Ops throughout the campaign delivery process.
• Bring together and coordinate teams internally across various parts of the business, in aim of achieving client deliverables and KPIs.
• Facilitate the involvement of client 3rd party partners across campaigns.
• Ensure internal pipeline systems are up-to-date.

Requirements

• 3-5 years of industry experience, preferably within programmatic and having serviced multiple advertising channels e.g. display, DOOH, CTV etc.
• Experience servicing clients via managed service and/or self service (SAAS) buying model.
• Strong exposure to various advertising technology solutions (e.g. MOAT, IAS, DCM, Ad Servers, DSPs).
• Ability to be a client-facing lead, who drives the direction, communications and outcomes across given campaigns.
• Excellent communication skills; written and verbal.
• Possesses a strong understanding of client and programmatic success metrics/KPIs.
• Works well both within a team and individually.
• Has excellent organizational and time management skills to juggle multiple tasks.
• Strong Excel and PowerPoint skills.
• Ability to problem solve and analyse data sets from various platforms.
• Technically savvy with commercial acumen.
• Previous experience of people management is a bonus.