Technical Account Manager - CloudZero

Cloudzero - Boston, MA

Full-time - Senior

Remote - Boston, MA

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

Cloud cost management is one of the biggest challenges organizations face today. As cloud adoption continues to accelerate, so do the complexities and costs associated with it — and macroeconomic conditions only increase pressure to prove cloud efficiency. That's why we built CloudZero: a SaaS platform at the intersection of next-generation cloud cost management and FinOps. CloudZero ingests billing and usage data from all cloud, SaaS, and PaaS providers, organizes it in real time according to our customers' business structures, lets customers view it at any level of time or resource granularity, and empowers cloud business optimization. To date, we've raised over $52 million from leading venture capital firms across the country. We're solving problems of massive scale, business importance, and complexity in a space that needs it more than ever. In 2023 and 2024 we won the New England VC “Hottest Start-Up” award and “Boston's Best Places to Work” List. We are growing rapidly and would love for you to be a part of it! As a Senior FinOps Account Manager, you will put two of your passions — data analysis and empowering customers — to work every day. You'll work directly with customers to provide cost intelligence observations, facilitate conversations around causes/solutions to cost growth, and help guide them on their FinOps journey. These conversations might be about specific resource usage with engineering, tagging strategies with operations, COGS with finance, or unit cost trends with the executive...all in the same day!

Responsibilities

• Ongoing customer segment onboarding and implementation initiatives, including addressing ad hoc requests
• Form and maintain strong strategic relationships across key customer personas; Provide domain expertise in gaining credibility across CloudZero teams
• Communicate value and monitor performance metrics/KPIs to include conducting periodic executive business reviews
• Be the Customer Success ambassador for the product, engineering and go-to-market teams; work within CS team and cross-functionally in driving initiatives, innovation, idea sharing, and insights representing the customer voice
• Introduce new products/features and champion the business outcomes process with the customer
• Solve complex customer/vendor issues and proactively prevent negative service trends
• Build and monitor customer adoption metrics to drive best in class NPS
• Support retention and expansion for your assigned customer segment
• Develop, modify and maintain the operational and design effectiveness of internal customer controls
• Develop repeatable and scalable technical solutions that can be converted into a playbook or a runbook based on a variety of factors such as customer size, roadmap, and requirements
• Lead joint success planning workshops, analysis, testing, and support for internal initiatives, projects, and products designed to enhance company tools (e.g CZOPS) and other capabilities
• Create and maintain standards for data analysis, presentations, and explanations that are clear and concise for both internal and external stakeholders

Requirements

• 5+ years of experience consulting on AWS, GCP and/or Azure services/solutions required
• You have developed, documented, and/or communicated financial analysis and optimization recommendations for cloud services with both tech and finance teams
• You understand the basics of spend / resource reservations across the various clouds
• You understand the benefits (and limitations) of tagging / labeling and can consult with customers on tagging strategies, when necessary
• You love data. Helping customers achieve better outcomes by leveraging data is something that energizes you on a daily basis
• You can analyze complex datasets in Excel using advanced concepts like vlookups, index matches, named ranges, pivot tables

Nice-to-haves

• You are a FinOps Certified Practitioner
• You hold at least one AWS, GCP and/or Azure Certification
• You've built BI dashboards before (Quicksight, Looker, Domo, Tableau, etc...)
• You have experience authoring SQL

Benefits

• Equal Opportunity Employer
• CloudZero is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status. All job offers are contingent upon the candidate passing background and reference checks.