Amazon - Milan, MI
posted 3 months ago
At AWS Enterprise Support, we are seeking a Technical Account Manager (TAM) to play a pivotal role in supporting our customers' innovative spirit across a wide range of technologies, including Compute, Storage, Database, Big Data/Analytics, Application-level services, Networking, and Serverless solutions. The TAM acts as a trusted advisor, guiding customers through their cloud journey and enhancing their understanding of AWS cloud services to align with their business objectives. This position is particularly focused on our Strategic Industries group, specifically catering to strategic accounts in the Energy and Utilities sector. As part of the rapidly expanding AWS Enterprise Support organization, this role offers numerous opportunities for professional development in technical, consulting, operational, and leadership skills. You will collaborate with talented cloud technologists and gain in-depth knowledge of AWS products. Additionally, you will have access to mentorship and support to achieve AWS certifications, further enhancing your career trajectory. The TAM is central to delivering value to our Enterprise Support customers, working closely with a dedicated account team. If you are eager to be at the forefront of customer strategies and innovation, we invite you to join us in this exciting role. You will be responsible for developing trusting relationships with customers, understanding their business needs, and providing insights through service metrics and planning assistance. Your technical skills will be essential in resolving complex support issues and advocating for customer needs to drive feature development and adoption of AWS services.