Amazon - Herndon, VA
posted 3 days ago
The Technical Account Manager (TAM) at AWS Enterprise Support plays a crucial role in supporting Department of Defense customers by providing technical guidance and advocacy. This position focuses on driving customer adoption of AWS services and ensuring operational health within their environments. The TAM acts as the principal technical advisor, representing AWS and engaging with senior leadership to address incidents, support, and risk management. This role is not sales-oriented but is centered on fostering close relationships with customers to understand their needs and challenges, ultimately helping them achieve maximum value from AWS services.