Technical Account Manager, ES - SI - Fruitstand

$118,200 - $204,300/Yr

Amazon - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

501-1,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager (TAM) at Amazon Web Services (AWS) is responsible for providing strategic technical guidance and advocacy to customers, ensuring they derive maximum value from AWS services. This role involves acting as the principal technical advisor, helping customers adopt and utilize AWS technologies effectively. The TAM will engage with a diverse range of clients, from startups to Fortune 500 companies, and will be instrumental in driving customer success through operational health and best practices in cloud architecture.

Responsibilities

• Act as the principal technical advisor and 'voice of the customer' for AWS services.
• Help craft and execute strategies to drive customer adoption and use of AWS services.
• Provide advocacy and strategic technical guidance to customers.
• Maintain operational health of customers' AWS environments.
• Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.
• Understand customers' business and operational needs to help them achieve value from AWS.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline.
• 2+ years of technical engineering experience or 4+ years of related work experience.
• Experience in Information Technology operations.
• Understanding of the AWS Well-Architected Framework and ability to apply it to customer architecture.
• Professional oral and written communication skills, including presenting to executive teams.
• Experience in a 24x7 operational services or support environment.
• Experience with AWS services and/or other cloud offerings.

Nice-to-haves

• Internal enterprise or external customer-facing experience as a technical lead.
• Development experience in a distributed systems environment.

Benefits

• Competitive salary ranging from $118,200 to $204,300 per year.
• Comprehensive medical, financial, and other benefits.
• Equity and sign-on payments may be included in the total compensation package.