Technical Account Manager, ES - SI

$118,200 - $204,300/Yr

Amazon - Santa Clara, CA

Full-time - Mid Level

Santa Clara, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager (TAM) at AWS Enterprise Support plays a crucial role in driving customer adoption and satisfaction with AWS services. This position is not sales-focused but serves as the principal technical advisor to a diverse range of customers, from startups to Fortune 500 companies. The TAM will leverage their technical expertise to provide strategic guidance, advocate for customer needs, and ensure operational health of AWS environments, thereby enhancing customer success and value from AWS services.

Responsibilities

• Craft and execute strategies to drive customer adoption and use of AWS services.
• Provide advocacy and strategic technical guidance to customers.
• Maintain operational health of customers' AWS environments.
• Develop close relationships with customers to understand their business and technical challenges.
• Represent AWS within customer environments and drive discussions with senior leadership regarding incidents and support.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
• 2+ years of technical engineering experience.
• Experience in Information Technology operations.

Nice-to-haves

• Understanding of the AWS Well-Architected Framework pillars.
• Internal enterprise or external customer-facing experience as a technical lead.
• Professional oral and written communication skills, especially in presenting to executive audiences.
• Development experience in a distributed systems environment.
• Experience in a 24x7 operational services or support environment.
• Familiarity with AWS services and/or other cloud offerings.

Benefits

• Comprehensive medical, financial, and other benefits.
• Equity and sign-on payments as part of total compensation package.