Technical Account Manager - FAandD - Remote

Ansys - Cottonwood Heights, UT

Full-time

Remote - Cottonwood Heights, UT

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager (TAM) at Ansys serves as a key partner to customers, focusing on understanding their needs and aligning Ansys solutions with their business initiatives. This role involves collaborating with the Enterprise Account Manager to identify growth opportunities and coordinating technical activities to enhance customer experience and account growth. The TAM acts as the primary technical contact for assigned accounts, ensuring effective communication and resource allocation to meet customer goals.

Responsibilities

• Establish a long-term relationship with assigned accounts, serving as the single point of contact for all technical activities.
• Collaborate with the Enterprise Account Manager to identify strategic technical activities to achieve sales goals.
• Act as the primary technical contact for select accounts, mapping customer requirements to Ansys solutions.
• Leverage technical resources to expand Ansys' footprint and identify opportunities to displace competition.
• Review technical support activities and ensure quality goals are met through local support managers.
• Maintain a close connection with Ansys Development for effective response to defects and enhancement requests.
• Support account-based marketing strategies to drive technology adoption and deployment.
• Participate in field-factory interlock for product enhancement and competitive positioning.
• Lead opportunity qualification and drive technical campaigns for complex engagements.
• Drive technology deployment and adoption, including partner solutions.

Requirements

• BS, MS, or PhD in Aerospace Engineering or a related field.
• Minimum of 8 years of professional experience with a BS, 6 years with an MS, or 3 years with a PhD in an engineering software environment.
• Demonstrated use of relevant Ansys software or knowledge of other commercial CAE, CAD, EDA, PLM software.