Technical Account Manager - FA&D - Remote

$51,000 - $117,000/Yr

Ansys - Lebanon, NH

Full-time - Mid Level

Onsite - Lebanon, NH

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager (TAM) at Ansys serves as a key partner to customers, focusing on understanding their needs and aligning Ansys solutions with their business initiatives. This role involves collaborating with the Enterprise Account Manager to identify growth opportunities and coordinate technical activities to enhance customer experience and expand Ansys' footprint in the market.

Responsibilities

• Establish long-term relationships with assigned accounts as the primary technical contact.
• Collaborate with the Enterprise Account Manager to identify strategic technical activities to achieve sales goals.
• Serve as the primary point of contact for technical engagements, mapping customer requirements to Ansys solutions.
• Leverage technical resources to expand Ansys' presence and displace competition.
• Review technical support activities and ensure quality goals are met through local support managers.
• Maintain close communication with Ansys Development for defect and enhancement requests.
• Support account-based marketing strategies to drive technology adoption and deployment.
• Participate in product enhancement discussions and competitive positioning.
• Lead opportunity qualification and technical campaigns for complex engagements.

Requirements

• BS, MS, or PhD in Aerospace Engineering or related field.
• 8+ years of experience with a BS, 6+ years with an MS, or 3+ years with a PhD in an engineering software environment.
• Demonstrated use of Ansys software or knowledge of other CAE, CAD, EDA, PLM software packages.
• Understanding of System Engineering and Model Based System Engineering.
• Ability to communicate technical activities effectively across all product lines.
• Strong problem-solving, interpersonal, and communication skills in English.
• Organizational and time management skills with a sense of urgency.
• Professional image and business acumen.

Nice-to-haves

• 12+ years of experience with a BS, 10+ years with an MS, or 7+ years with a PhD in an engineering software environment.
• 4 years of experience in project engineering, systems engineering, application engineering, or consulting services.
• Ability to interact effectively with senior business managers and C-level executives.

Benefits

• Health insurance
• 401k plan
• Paid holidays
• Flexible scheduling
• Professional development opportunities