Google - Atlanta, GA
posted 3 months ago
As a Technical Account Manager (TAM) at Google, you will play a pivotal role in helping customers successfully adopt Google Cloud products. Your primary responsibility will be to lead the adoption of Google Cloud within organizations, guiding them through both the strategic and technical aspects of their transformation journey. This involves managing the delivery of Cloud Consulting engagements to drive customer adoption of Google Cloud services. You will regularly engage with various stakeholder groups, including enterprise leadership and a cross-functional, geographically dispersed team. Your efforts will contribute to accelerating every organization's ability to digitally transform its business and industry, leveraging Google's cutting-edge technology and tools to help developers build more sustainably. With customers in over 200 countries and territories, Google Cloud is recognized as a trusted partner for enabling growth and solving critical business problems. In this role, you will be responsible for advocating for customer needs to overcome adoption blockers and drive new feature development. You will lead multiple work-streams and teams to maintain customer momentum, ensuring that their needs are met throughout the implementation process. Building strong relationships with stakeholders will be essential, as you will need to understand their business and develop strategic roadmaps. You will also lead quarterly business reviews and executive sessions to gain insights into both business and technical needs. Additionally, you will plan for customer events and launches, collaborating with Support, Engineers, and Site Reliability Engineers to ensure customer success. Your role will also involve guiding issues and escalations to resolution, as well as developing best practices and assets based on learnings from customer engagements to support initiatives that scale through partners and accelerate Google Cloud adoption.