Google - San Francisco, CA
posted 4 months ago
As a Technical Account Manager (TAM) at Google Cloud, you will play a pivotal role in helping customers successfully adopt and integrate Google Cloud products into their operations. This position requires you to lead the strategic and technical aspects of the Google Cloud transformation journey for various organizations. You will be responsible for managing the successful delivery of Cloud Consulting engagements, which are essential for driving customer adoption of Google Cloud services. Your role will involve regular engagement with a diverse range of stakeholders, including enterprise leadership and cross-functional teams that may be geographically dispersed. In this capacity, you will accelerate customer adoption of Google Cloud by guiding them through the implementation journey. This includes providing technical guidance, managing timelines, setting milestones, and developing migration goals and business transformation strategies. You will act as an advocate for customer needs, working to overcome any adoption blockers and driving the development of new features that align with customer requirements. Your ability to lead across multiple work streams and teams will be crucial in maintaining customer momentum and ensuring successful outcomes. Additionally, you will develop strong relationships with stakeholders to gain a deep understanding of their business needs. This will enable you to create strategic roadmaps and lead quarterly business reviews and executive sessions that focus on both business and technical needs. You will also be responsible for planning customer events and launches, collaborating with Support, Engineers, and Site Reliability Engineers to ensure customer success. Furthermore, you will work closely with customers and Support teams to guide issues and escalations to resolution. Your insights and experiences from customer engagements will be invaluable in developing best practices and assets that can be leveraged to scale initiatives through partners and further accelerate Google Cloud adoption.