Google - Boulder, CO
posted 4 months ago
As a Technical Account Manager at Google Cloud Consulting, you will play a pivotal role in helping customers successfully adopt Google Cloud products. Your primary responsibility will be to lead the adoption process at various organizations, guiding them through both the strategic and technical aspects of their Google Cloud transformation journey. This involves managing the delivery of Google Cloud Consulting engagements, which are designed to drive customer adoption of Google Cloud services. You will regularly engage with a variety of stakeholder groups, including enterprise leadership and a cross-functional, geographically dispersed team. In this role, you will be instrumental in accelerating customer adoption of Google Cloud by leading the implementation journey. You will provide essential technical guidance and manage critical timelines, milestones, migration goals, and business transformation strategies. Your advocacy for customer needs will be crucial in overcoming adoption blockers and driving the development of new features. You will also lead across multiple work streams and teams to maintain customer momentum, ensuring that all parties are aligned and informed throughout the process. Building strong relationships with stakeholders will be key to your success. You will need to understand the customer's business deeply, develop strategic roadmaps, and lead quarterly business reviews and executive sessions to better grasp their business and technical needs. Additionally, you will plan for customer events and launches, collaborating with Support, Engineers, and Site Reliability Engineers to ensure customer success. You will also work closely with customers and Support to guide issues and escalations to resolution. Furthermore, you will develop best practices and assets based on learnings from customer engagements to support initiatives aimed at scaling through partners and accelerating Google Cloud adoption. Google Cloud is committed to delivering enterprise-grade solutions that leverage cutting-edge technology, helping organizations digitally transform their businesses and industries. With customers in over 200 countries and territories, Google Cloud is a trusted partner for enabling growth and solving critical business problems.