Technical Account Manager, Google Cloud Consulting

$106,000 - $156,000/Yr

Google - Los Angeles, CA

Full-time - Mid Level

Los Angeles, CA

Web Search Portals, Libraries, Archives, and Other Information Services

About the position

As a Technical Account Manager (TAM) at Google Cloud, you will play a crucial role in helping customers successfully adopt Google Cloud products. This position involves leading the technical aspects of customer transformation journeys, managing the delivery of Cloud Consulting engagements, and engaging with various stakeholders to drive customer adoption of Google Cloud services. You will be responsible for providing technical guidance, managing timelines, and advocating for customer needs to overcome adoption blockers.

Responsibilities

• Accelerate customer adoption of Google Cloud by leading the implementation journey.
• Provide technical guidance and manage timelines, milestones, migration goals, and business transformation strategies.
• Advocate for customer needs to overcome adoption blockers and drive new feature development.
• Lead across multiple work streams and teams to maintain customer momentum.
• Develop relationships with stakeholders to understand customers' business, develop strategic roadmaps, and lead quarterly business reviews and executive sessions.
• Plan for customer events and launches, partnering with Support, Engineers, and Site Reliability Engineers to ensure customer success.
• Work with customers and Support to guide issues/escalations to resolution.
• Develop best practices and assets based on learnings from customer engagements to support initiatives to scale through partners.

Requirements

• Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience.
• 5 years of experience in a customer-facing role working with stakeholders, driving customer technical implementations or transformation programs.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.

Nice-to-haves

• MBA or Master's degree in a Management, Technical, or Engineering field.
• Experience translating business requirements into technological solutions.
• Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-party developers to deliver high-impact solutions.
• Experience with application or workload migration to public cloud providers.
• Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
• Excellent written and verbal communication, presentation, problem-solving, and client management skills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off
• Parental leave
• Employee assistance program
• Wellness programs
• Professional development opportunities