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Vasion - Lehi, UT
posted 2 months ago
About the position
The Technical Account Manager (TAM) - Healthcare at Vasion is responsible for driving customer success within healthcare accounts by managing the technology implementation of the company's software solutions. This role requires a blend of technical expertise and customer relationship management, ensuring that clients receive maximum value from their investments. The TAM acts as a primary technical resource, facilitating communication between various teams and the customer, while also addressing any technical barriers that may arise during the customer lifecycle.
Responsibilities
- Provide prompt, concise, and friendly communications to align with customer goals and requests.
- Collaborate with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to coordinate project execution.
- Ensure an excellent customer experience by quickly overcoming technical barriers encountered during support.
- Help customers attain value from the products or services they've purchased, ideally exceeding their expectations.
- Monitor common technical support questions and create scripts for handling those requests at scale.
- Provide technical product expertise and recommendations to customers and partners, acting as a trusted technical advisor.
- Manage multiple projects effectively and interface with professional-level management.
- Make recommendations and provide guidance to produce high-quality documentation.
Requirements
- 5+ years of experience supporting Healthcare customers
- 5+ years of related Microsoft IT desktop support experience
- 5+ years of Network/LAN/System administration experience
- 5+ years of providing Technical Customer Service
- Strong understanding of Infrastructure, including Azure and/or AWS
- Database knowledge and experience in MySQL and Microsoft SQL
- Working knowledge of VDI technologies (Citrix, VMware, ESXi, Hyper-V, IGEL, Google Cloud Platform)
- Ability to think strategically about people, process, and technology challenges
- Excellent written and verbal communication skills
- Ability to multitask and achieve individual, team, and organizational goals
Nice-to-haves
- Familiarity with Salesforce
- Experience with Microsoft Office Suite, HTML basics, and basic scripting
- Knowledge of applications deployment using GPO, SCCM, or similar tools
- Experience with public speaking and delivering presentations
Benefits
- Flexible work environment
- Discretionary vacation bonus
- Flexible paid time off
- Paid parental leave
- Competitive pay
- Full suite of traditional benefits
- Training and advancement opportunities
- 401k with company match
- Mental health wellness support
- Financial wellness education
- Company-contributed HSA
- Headquarter perks including gym, snacks & drinks, arcade, theater room, and monthly All Hands lunch
- Lehi office perks including gym access and snacks & drinks
