Technical Account Manager - Healthcare

Vasion - Lehi, UT

Full-time - Mid Level

Onsite - Lehi, UT

251-500 employees

About the position

The Technical Account Manager (TAM) - Healthcare at Vasion is responsible for driving customer success within healthcare accounts by managing the technology implementation of the company's software solutions. This role requires a blend of technical expertise and customer relationship management, ensuring that clients receive maximum value from their investments. The TAM acts as a primary technical resource, facilitating communication between various teams and the customer, while also addressing any technical barriers that may arise during the customer lifecycle.

Responsibilities

• Provide prompt, concise, and friendly communications to align with customer goals and requests.
• Collaborate with Professional Services, Systems Integration, Sales, Engineering, Support, Product Management, and Customer Success to coordinate project execution.
• Ensure an excellent customer experience by quickly overcoming technical barriers encountered during support.
• Help customers attain value from the products or services they've purchased, ideally exceeding their expectations.
• Monitor common technical support questions and create scripts for handling those requests at scale.
• Provide technical product expertise and recommendations to customers and partners, acting as a trusted technical advisor.
• Manage multiple projects effectively and interface with professional-level management.
• Make recommendations and provide guidance to produce high-quality documentation.

Requirements

• 5+ years of experience supporting Healthcare customers
• 5+ years of related Microsoft IT desktop support experience
• 5+ years of Network/LAN/System administration experience
• 5+ years of providing Technical Customer Service
• Strong understanding of Infrastructure, including Azure and/or AWS
• Database knowledge and experience in MySQL and Microsoft SQL
• Working knowledge of VDI technologies (Citrix, VMware, ESXi, Hyper-V, IGEL, Google Cloud Platform)
• Ability to think strategically about people, process, and technology challenges
• Excellent written and verbal communication skills
• Ability to multitask and achieve individual, team, and organizational goals

Nice-to-haves

• Familiarity with Salesforce
• Experience with Microsoft Office Suite, HTML basics, and basic scripting
• Knowledge of applications deployment using GPO, SCCM, or similar tools
• Experience with public speaking and delivering presentations

Benefits

• Flexible work environment
• Discretionary vacation bonus
• Flexible paid time off
• Paid parental leave
• Competitive pay
• Full suite of traditional benefits
• Training and advancement opportunities
• 401k with company match
• Mental health wellness support
• Financial wellness education
• Company-contributed HSA
• Headquarter perks including gym, snacks & drinks, arcade, theater room, and monthly All Hands lunch
• Lehi office perks including gym access and snacks & drinks