Technical Account Manager, National Security

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager (TAM) at AWS Enterprise Support plays a crucial role in supporting National Security customers by providing technical guidance and advocacy. This position focuses on driving customer adoption of AWS services and ensuring operational health within their environments. The TAM acts as the principal technical advisor, representing AWS and engaging with senior leadership to address incidents, support, and risk management. This role is not sales-oriented but emphasizes building strong relationships with customers to understand their needs and challenges, ultimately helping them achieve maximum value from AWS services.

Responsibilities

• Serve as the principal technical advisor and 'voice of the customer' for National Security customers.
• Craft and execute strategies to drive customer adoption of AWS services.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Maintain operational health of customers' AWS environments.
• Engage with senior leadership regarding incidents, trade-offs, support, and risk management.
• Develop close relationships with customers to understand their business and technical challenges.

Requirements

• 2+ years of technical engineering experience with operational parameters and troubleshooting in areas such as Compute, Storage, Networking, Databases, AI/ML, DevOps, Big Data, and Security.
• Bachelor's Degree in Computer Science, Math, or related discipline, or 2 years of equivalent work experience.
• Internal enterprise or external customer-facing experience as a technical lead.
• Current, active US Government Security Clearance of TS/SCI with Polygraph.

Nice-to-haves

• 5+ years of technical engineering experience in operational parameters and troubleshooting for three or more of the specified areas.
• Experience in Information Technology operations.
• Professional oral and written communication skills, particularly in presenting to decision makers.
• Experience in a 24x7 operational services or support environment.
• Familiarity with AWS services and/or other cloud offerings.

Benefits

• Mentorship and career growth opportunities.
• Work-life balance initiatives.
• Inclusive team culture with employee-led affinity groups.