Technical Account Manager, Post-Sales - SME

$90,000 - $115,000/Yr

Qualys - Grove City, OH

Full-time - Mid Level

Grove City, OH

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager, Post-Sales - SME at Qualys, Inc. is responsible for managing relationships with Small and Medium Enterprise customers, ensuring their satisfaction, and driving renewals and upsells of services. This role involves regular communication with customers, performing technical checkups, and serving as the primary point of contact for inquiries. The success of the position is measured by customer renewal and upsell rates, as well as overall customer satisfaction.

Responsibilities

• Manage relationships with Small and Medium Enterprise customers.
• Ensure customer satisfaction and drive renewals and upsells quarterly.
• Perform technical checkups and connect regularly with existing customers.
• Serve as the primary point of contact for customer inquiries.
• Gather customer feedback and use cases to inform internal teams and product direction.
• Work closely with Pre-Sales to assist in closing customers from a technical perspective.

Requirements

• 2-3 years of experience in the Software-as-a-Service (SaaS) industry providing Network Security, IT-Auditing, and Policy Compliance solutions.
• General knowledge of IT security fields including Firewall, IPS/IDS, Vulnerability Management, and Policy Compliance.
• Familiarity with Federal Regulatory Compliance issues such as HIPAA, GLBA, and Sarbanes Oxley SOX.
• Knowledge of Auditing Frameworks like CIS, NIST, and ISO27001 is a plus.
• Excellent written and verbal communication skills.
• Strong work ethic with a proactive attitude.

Nice-to-haves

• Knowledge of various enterprise security solutions.
• Experience with compliance and auditing tools.

Benefits

• Competitive salary range of $90,000 - $115,000 OTE.
• Equal Opportunity Employer with a commitment to diversity and inclusion.
• Reasonable accommodations for individuals with disabilities.