Technical Account Manager, Post Sales, SME

Qualys - Houston, TX

Full-time - Mid Level

Houston, TX

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager (TAM) is responsible for managing relationships with Small and Medium Enterprise (SME) customers, ensuring their satisfaction and success with Qualys' services. This role focuses on post-sales activities, including renewing and upselling services, conducting technical checkups, and serving as the primary point of contact for customer inquiries. The TAM will gather customer feedback and collaborate with internal teams to drive product improvements and company direction, with success measured by renewal and upsell rates as well as overall customer satisfaction.

Responsibilities

• Manage relationships with SME customers to ensure satisfaction.
• Renew and upsell services to the client base quarterly.
• Conduct regular technical checkups with existing customers.
• Serve as the primary point of contact for customer inquiries.
• Gather customer feedback and use cases to inform internal teams.
• Collaborate with Pre-Sales to assist in closing customers from a technical perspective.

Requirements

• 2-3 years of experience in the Software-as-a-Service (SaaS) industry.
• Background in security and systems/networking.
• General knowledge of IT security fields including Firewall, IPS/IDS, Vulnerability Management, and Compliance.
• Familiarity with Federal Regulatory Compliance issues such as HIPAA, GLBA, and SOX.
• Knowledge of Auditing Frameworks like CIS, NIST, and ISO27001.
• Excellent written and verbal communication skills.
• Strong work ethic and a proactive attitude.

Nice-to-haves

• Knowledge of various enterprise security solutions.
• Experience with PCI and Policy Compliance/GRC-IT tools.

Benefits

• Equal Opportunity Employer
• Commitment to diversity and inclusion
• Reasonable accommodations for individuals with disabilities