Technical Account Manager - Provo

Qualtrics - Provo, UT

Full-time - Mid Level

Hybrid - Provo, UT

5,001-10,000 employees

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Technical Account Manager (TAM) at Qualtrics plays a crucial role in the XM Success Team, providing expert support to clients throughout their lifecycle. This position focuses on helping customers maximize the value of Qualtrics products and services, ensuring optimal utilization and addressing technical needs. TAMs are responsible for building strong client relationships and delivering tailored solutions to enhance customer retention and expansion.

Responsibilities

• Partner with XM Success Managers to advocate for software feature enhancements.
• Collaborate with leadership on high-level client relationships and technology solutions.
• Become an expert in strategic platform capabilities and understand customer needs.
• Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities.
• Assist clients with regular maintenance activities, including troubleshooting and root cause analysis.
• Design and document functional and technical requirements for projects.
• Integrate new product features into existing programs and identify process improvements.
• Drive adoption of key platform features through demos and proof of concepts.

Requirements

• Bachelor's degree from a competitive university.
• 1-2 years experience in a technical, consulting, or client-facing role.
• Ability to manage multiple projects in a dynamic environment.
• Comfortable working both autonomously and collaboratively.
• Ability to explain technical concepts to a non-technical audience.
• Detail-oriented with strong prioritization skills.
• Familiarity with software and front-end development.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.

Nice-to-haves

• Experience with project management tools.
• Knowledge of customer relationship management (CRM) software.

Benefits

• 30 paid days off: 15 PTO days + 5 Wellness Days + 10 Holiday Closures.
• Relocation bonus for out of state applicants.
• Qualtrics Experience Program - $1800 annually for an experience of your choosing.
• Wellness Reimbursement Program - $1200 annually for wellness-related activities.
• In-office perks like catered lunch and snack bars.
• Hybrid work model with in-office days and remote work flexibility.