Technical Account Manager - R0264554

$79,050 - $150,000/Yr

Thales - Fort Worth, TX

Full-time - Mid Level

Remote - Fort Worth, TX

10,001+ employees

Merchant Wholesalers, Durable Goods

About the position

The Technical Account Manager at Thales is responsible for creating and maintaining long-term relationships with strategic customers, managing complex implementation and onboarding projects, and handling technical escalations. This role involves working closely with various teams to resolve issues related to the Incapsula Cloud and SecureSphere products, while also becoming a technical authority in these areas. The position emphasizes customer support, system health checks, and improving security practices for clients.

Responsibilities

• Support the Imperva cloud and on-premise security product deployments for assigned accounts.
• Keep customer teams updated on onboarding, configuration, and tuning efforts, as well as current security trends and product release notes.
• Perform quarterly systems health checks and service reviews.
• Accelerate case closures and increase visibility on deployment pain points by collaborating with customers and internal teams.
• Create and deepen customer relationships through on-site visits and support.
• Analyze customer data to make recommendations for improving systems health and security posture.

Requirements

• Minimum 3 years' experience in a Technical Support (tier 2-3) role.
• Documented experience as a Technical Account Manager or in Pre/Post Sales within the web/network/information security industries.
• Minimum of 3 years' experience working with Cloud, Security, or Network related products.
• Excellent Customer Support skills coupled with a BS Degree or equivalent experience.
• Knowledge of enterprise applications and understanding of Web Application Security (OWASP top 10).
• Prior experience with Linux and other UNIX operating systems.
• Knowledge of a scripting language such as Perl, Python, or Shell.

Benefits

• Work from home option
• Competitive salary range
• Opportunities for professional development
• Diversity and inclusion initiatives