Technical Account Manager, Refining & Petrochemical

Quadra Chemicals - Houston, TX

Full-time - Mid Level

Remote - Houston, TX

501-1,000 employees

Merchant Wholesalers, Nondurable Goods

About the position

The Technical Account Manager for Refining & Petrochemical will be responsible for developing and maintaining key customer relationships within the Southeast/East Texas territory, primarily focusing on Houston and Corpus Christi. This role involves promoting Quadra's products and services, understanding customer needs, and implementing strategic business plans to meet sales objectives. The position requires a strong technical background in refining processes and the ability to adapt to a dynamic environment while providing excellent customer service.

Responsibilities

• Develop and grow key customer relationships, in line with Quadra's core values and strategic vision
• Meet or exceed annual sales and margin objectives, developed in line with Quadra's business requirements
• Utilize internal and external supplier resources, showcasing Quadra's reputation for technical and commercial excellence
• Sell Quadra's superior product line to potential customers through routine customer visits, joint calls and participation in industry events
• Social networking; participate, create, facilitate/host networking events with potential clients and partners in your assigned territory
• Assist with customer troubleshooting and optimization opportunities
• Travel frequently to assist clients on site, meet with potential customers, organize and/or participate in industry events
• Bring proven presentation and written communication skills
• Manage tight timelines and deal with after hour emergencies
• Qualify key decision makers and their needs
• Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements
• Building and maintaining customer relationships with key decision makers/influencers to obtain repeat and new sales
• Adapt to a complex, rapidly changing environment in a day to day basis
• Cold calling potential customers
• Daily reporting and scheduling

Requirements

• Undergraduate degree in Chemical Engineering, Mechanical Engineering, Petroleum Engineering or any related field
• Minimum of 5 years' experience in a business development & technical sales role selling products or services to the refining or petrochemical industry
• Minimum of 5 years' experience in an operations/managerial/technical support role in a refinery or petrochemical or chemical complex would be considered as a great asset
• Experience in the oil and gas industry and/or chemical distribution is considered a strong asset
• Competency dealing with gas processing amines, glycols, molecular sieve, heat transfer fluids, activated carbon and commodities
• Proven ability to drive new sales: prospecting, qualifying customer's needs and expectations, delivering presentations, qualifying concerns and closing
• Proven ability in achieving sales targets and KPI's
• Demonstrated ability to develop and maintain business relationships with prospective customers to generate new business
• Willingness to travel up to 40% of the time including: international (Canada & US) and overnight travel
• Valid driver's license & valid passport; you must live near a major airport as travel is key in this role
• Proven computer skills, experience with a CRM (ideally Salesforce) and with the Microsoft Office suite

Nice-to-haves

• Experience with CRM systems, ideally Salesforce
• Strong understanding of refining processes and chemical distribution
• Ability to adapt to a fast-paced and changing environment

Benefits

• Telecommuting & autonomy
• Customized training
• Permanent full-time position
• Competitive salary & Interesting performance incentive program
• Excellent benefits coverage (dental, medical, and much more!)
• Personal, flexible days & vacations
• Programs offered to employees to improve their quality of life (Wellness)
• Virtual wellness and mental health programs with a global healthcare leader
• Retirement plan (401K) with a match
• Car allowance and mileage coverage
• Paid cellphone and internet
• Employee Assistance Program (EAP)
• Career advancement and development opportunities; a growing company!
• Social activities organized by the company
• Referral program ($)
• Employee recognition program (years of service, merit awards, etc.)