Technical Account Manager (Remote - US Pacific Northwest)

Teledyne Flir

Full-time - Mid Level

About the position

The Technical Account Manager (TAM) plays a vital role within the customer success team at Teledyne Technologies Incorporated. This position is focused on technical advocacy, working closely with Customer Success Managers (CSMs) to ensure that the technical deployment and management of solutions align with the strategic goals of our customers. The TAM is responsible for deploying FLIR solutions in high-end customer environments, which is essential for enhancing security and safety outcomes. This role requires a deep understanding of deployment architectures and the ability to manage support strategies in collaboration with vendors. The TAM oversees project execution, assists in launch planning, and addresses any ongoing operational issues that may arise during the deployment process. In this role, the TAM will be expected to become an expert in planning and deploying FLIR solutions. This includes working directly with customers to accurately specify their hardware and networking needs, and assisting in every aspect of the deployment process, from hardware to software. The position may require travel to assist with deployment, commissioning, troubleshooting, and operational needs, with travel expectations of up to 50% within the US. The TAM will also collaborate with hardware vendors to manage the hardware refresh cycle and provide support to internal Solutions Architects, Sales Managers, and Support Personnel when their expertise is needed. To succeed in this role, candidates should possess a technical degree or equivalent professional experience, ideally in Computer Science or Networking. Experience in deploying solutions on distributed architectures, understanding and using APIs, and troubleshooting complex networking requirements and software applications is essential. Strong presentation and communication skills are also critical, as the TAM will need to present information effectively to various stakeholders, from technicians to program managers, while addressing their differing concerns.

Responsibilities

• Work with Customer Success Managers to focus on technical advocacy.
• Deploy FLIR solutions in high-end customer environments to enhance security and safety outcomes.
• Provide advice on deployment architectures and manage support strategies with vendors.
• Oversee project execution and assist in launch planning and ongoing operational issues.
• Accurately specify hardware and networking needs in collaboration with customers.
• Assist in every aspect of the deployment process from hardware to software.
• Travel as required to assist in deployment, commissioning, troubleshooting, and operational needs.
• Manage the hardware refresh cycle in collaboration with hardware vendors.
• Support internal Solutions Architects, Sales Managers, and Support Personnel when expertise is needed.

Requirements

• Technical degree or equivalent professional experience required, ideally in Computer Science or Networking.
• Experience deploying solutions on a distributed architecture.
• Understanding of and ability to use APIs.
• Ability to quickly understand and troubleshoot complex networking requirements and software applications.
• Strong presentation and communication skills, comfortable presenting to various levels of stakeholders.
• US Citizenship required due to contract requirements.

Nice-to-haves

• CCIE, CCNP or equivalent certifications.
• LPIC-3, LFCE, RHCE or equivalent certifications.
• Experience deploying and managing cloud applications.
• Prior background in computer engineering for AI/ML and computer vision products.
• Experience in the security industry.
• Prior work with Government Agencies.

Benefits

• Opportunity to develop your career with a leading company in thermal and sensing technology.
• Unique opportunity to experience cutting-edge sensor technology and software development in-house.
• Friendly culture focused on collaboration, problem-solving, and creativity.
• Work closely with Product Management, Business Development, and Application Support.
• Competitive compensation and benefits.