Technical Account Manager (Remote)

Availity - Remote, OR

Full-time - Mid Level

Remote - Remote, OR

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager (TAM) at Availity serves as a liaison between technical teams and strategic health plan partners, ensuring alignment of solutions with customer needs. This role focuses on building and maintaining relationships with payer partners, facilitating customer success, and representing the voice of the customer internally. The TAM is responsible for managing timelines, coordinating cross-functional efforts, and implementing marketing strategies to enhance the company's position in the healthcare technology marketplace.

Responsibilities

• Support the relationship between complex assigned accounts and Availity, acting as a point of contact for accountability, issue escalation/resolution, and product implementations.
• Assist in the re-contracting process including pricing, proposal, administration functions, preparation for negotiations and customer presentations.
• Obtain, utilize, and accurately summarize key competitive data to affect positive account growth.
• Work with cross-functional teams to coordinate and implement new functionality for assigned payers.
• Stay current on industry and competitive trends and apply knowledge of the marketplace to account planning processes.
• Identify and coordinate marketing, management, and technical resources necessary to achieve existing account up-sell objectives.
• Communicate with accounts regularly based on tier structure and need, via newsletters, email, phone, and/or face-to-face meetings.
• Consult with Health Plan customers to identify and qualify opportunities to up-sell new products or services.
• Monitor and support retention through volume analysis and account penetration.
• Report regularly on the progress and accomplishment of stated goals by updating metrics that track results.
• Build strong inter-departmental relationships to achieve individual and Account Management team objectives.
• Establish, maintain, and update Relationship Account Plans with all assigned accounts.

Requirements

• At least 3 years of account or customer management experience in healthcare, payer, provider relations, or technology environment, with experience in sales or solution selling.
• An associate degree in Business, Finance, Marketing, or equivalent work experience; bachelor's degree is a plus.
• Strong interpersonal skills and experience facilitating meetings with multiple stakeholders at all levels of the organization.
• Knowledge of healthcare payer processing, provider/hospital office operations, customer service, and IT operations.
• Exceptional customer service skills and strong analytical and research skills.
• Ability to use discretion and make sound decisions; knowledge of HIPAA is required.

Nice-to-haves

• Experience with technical systems integration and internal operating systems such as Salesforce, Jira, Gainsight, Confluence.
• Ability to manage complex projects end-to-end ensuring high levels of satisfaction and execution.
• Thrive in a rapidly changing environment.

Benefits

• Competitive salary and bonus structure.
• Generous HSA company contribution.
• Healthcare, vision, and dental benefits.
• 401k match program available from day one.
• Unlimited PTO for salaried associates plus 9 paid holidays.
• Education reimbursement for furthering education.
• Paid Parental Leave for both birth and adoptive parents.
• Wellness reimbursement up to $250/year for gym memberships and health programs.