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CoreView - Milan, TN
posted 4 days ago
About the position
CoreView is the Global Leader in Effortless M365 Security, Governance, and Administration. Offering an end-to-end solution that stretches across the whole M365 ecosystem; from your tenant level configurations, right up to your most critical workloads. Created by M365 experts, for M365 experts, CoreView makes best practice for M365 effortless by simplifying, unifying, and enhancing the M365 admin experience. CoreView empowers 1500 M365 organizations to turn the tide on endless tasks, deliver best practice security, and drive ROI. We are seeking an experienced Technical Account Management Sales Director to lead and transform our post-sales organization in the EMEA and APAC regions. This strategic role will be responsible for driving customer success, revenue growth, and team excellence in our technical account management operations. This role is crucial in driving our company's post-sales transformation and ensuring customer success while maintaining sustainable growth. The successful candidate will play a pivotal role in shaping our customer success strategy and building a high-performing technical account management organization.
Responsibilities
- Lead and mentor a team of Technical Account Managers (TAMs) to achieve strategic objectives
- Establish and monitor team KPIs, including customer satisfaction, revenue targets, and adoption metrics
- Develop and implement best practices for team operations and customer engagement
- Serve as the primary point of contact for high-level commercial negotiations with partners and clients
- Drive strategic initiatives to achieve 115% net revenue retention
- Oversee contract renewals and ensure successful transition to new SKU models
- Guide the team in identifying and executing upsell/cross-sell opportunities
- Maintain churn rates below 5% while achieving minimum 10% revenue uplift on existing accounts
- Ensure effective implementation of customer success strategies across all accounts
- Monitor and optimize customer adoption metrics
- Oversee the development of recovery plans for at-risk accounts
- Drive customer satisfaction through proactive engagement and strategic planning
- Oversee the accurate maintenance of customer data in Salesforce
- Coordinate with Solution Implementations for successful project implementations
Requirements
- Bachelor's degree - preferred but not required
- 4+ years of channel management experience with VARs/SI in SaaS Microsoft/ServiceNow Space
- Demonstrated channel sales success
- Disciplined to follow defined processes, yet creative to recommend/build new, scalable approaches
- Ability to develop relationships and engage at all levels with partners (Sales to C-suite)
- Fluency in Salesforce, Excel, and other business software
- Ability to work with minimal supervision, balance multiple priorities, and achieve deadlines
- Engaging personality, polished verbal and written communication skills, and meticulous attention to detail
