Technical Account Manager ( US Remote)

Anomali - Dallas, TX

Full-time - Mid Level

Remote - Dallas, TX

Publishing Industries

About the position

The Technical Account Manager (TAM) at Anomali is a dedicated and self-driven role focused on ensuring customer success through technical expertise and relationship management. The TAM acts as a subject matter expert, guiding customers through their maturity journey in security operations and threat intelligence. This position requires a blend of technical knowledge and customer relationship skills to effectively address customer needs and promote the successful adoption of the Anomali Platform.

Responsibilities

• Serve as an Anomali Platform power user to help customers achieve success with the technology.
• Build strong customer relationships, especially with key customer stakeholders.
• Address customer's technical requests and proactively identify and resolve issues.
• Provide advice, guidance, and technical know-how to ensure successful usage and adoption of the platform.
• Manage customer expectations while holding them accountable for their success.
• Act as the customer's advocate and internal champion within Anomali.
• Promote customer advocacy and track key account metrics, communicating progress to stakeholders.
• Engage with Onboarding Engineers to ensure a smooth transition for customers.
• Collaborate with Technical Support to ensure speedy resolution of customer issues.
• Work with Engineering to resolve customer-reported issues effectively.
• Partner with Sales to ensure an exceptional customer experience.
• Engage with Product Management to promote customer feature requests.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
• 5+ years of experience in a technical customer success, solutions engineering, or sales engineering role, preferably in a SaaS or technology company.
• Experience with cybersecurity technologies and architectures, including SOAR, SIEM, Firewalls, EDR/XDR, and Security Controls & Logs.
• Significant experience working in enterprise accounts, SecOps, and Threat Intelligence.
• Expertise with at least one SIEM product (e.g., Splunk, QRadar, Arcsight).
• Strong grasp of general networking concepts and proficiency with various Operating Systems.
• Experience managing multiple stakeholders and projects as both a lead and team player.
• Customer-first attitude with strong listening skills and attentiveness to customer needs.
• Critical thinking and problem-solving skills, with a passion for solving technical challenges.
• Ability to work well under pressure in a high-tempo environment.
• Exceptional communication, presentation, and interpersonal skills, capable of conveying technical concepts to non-technical audiences.
• Experience using Gainsight, SalesForce, and JIRA.

Nice-to-haves

• Experience in cybersecurity technologies and architectures.
• Familiarity with customer success metrics and tracking tools.

Benefits

• Competitive salary and performance bonuses.
• Health insurance coverage.
• 401k retirement savings plan with matching contributions.
• Flexible scheduling options.
• Professional development opportunities.
• Paid time off and holidays.