Technical Account Manager/VCIO

$85,000 - $95,000/Yr

Net Connect

Full-time - Mid Level

Remote

Specialty Trade Contractors

About the position

The Technical Account Manager/VCIO at NetConnect is responsible for collaborating with clients to establish effective IT strategies that align with their business goals. This role involves regular face-to-face meetings with clients, providing superior support, and acting as a trusted advisor for all IT-related matters. The position requires a strong technical background and the ability to communicate complex strategies to C-Level executives, ensuring that client needs are met and exceeded.

Responsibilities

• Identify client business goals and develop technical roadmaps that align with technical and business objectives.
• Provide superior support by taking ownership of client issues from initial contact to resolution.
• Meet regularly with clients from initial onboarding through quarterly reviews to advocate new product features and ensure prompt resolution of challenges.
• Take ownership of client portfolio and align client environment with NetConnect's best practices and standards.
• Manage the upsell and cross-sell sales process for existing NetConnect clients.
• Write documentation and tutorials to improve client experience with NetConnect.
• Serve as a bridge between technical, sales, and business teams to ensure alignment in service delivery.
• Manage project delivery for accounts, including project management and implementation.
• Serve as a technical point of escalation to help identify, triage, and solve issues.

Requirements

• 4+ years of experience in a technical or sales role.
• Technical knowledge of security, local and wide area networking, administration, cloud technologies (private, hybrid, public), Microsoft, storage including backup, and other technologies.
• Demonstrated ability to take ownership and accountability in a technical environment.
• Experience in managing strategic partnerships or client relationships.
• Strong verbal and written communication skills to interact with both technical and non-technical clients.
• Excellent time management and organizational skills.

Nice-to-haves

• Knowledge of remote desktop/virtual desktop technologies.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance