Technical Account Manager, Video Games

$47,500 - $104,900/Yr

Amazon - Seattle, WA

Full-time - Mid Level

Seattle, WA

1,001-5,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager (TAM) for Amazon's Retail Digital Video Games team plays a crucial role in bridging the gap between business stakeholders, vendors, and technical teams. This position is responsible for overseeing the selection, onboarding, growth, and digital operations for downloadable gaming and software content. The TAM provides operational support for content launches, ensuring an exceptional customer experience through meticulous attention to detail and a customer-first mindset. The role also focuses on process improvements and automation to enhance efficiency and scalability in content management.

Responsibilities

• Spearhead operational support for new content launches across gaming and software verticals.
• Manage offer setup, configuration, and rigorous quality control processes.
• Ingest/validate assets, metadata, and product details in content portals.
• Build immersive and optimized content detail pages with a customer-first mindset.
• Ensure accuracy, completeness, and compelling presentation of product information.
• Troubleshoot and resolve issues reported by customers and external partners.
• Continuously assess and streamline content ingestion and publishing workflows.
• Leverage customer feedback and data to build or change requirements of operational programs.
• Identify opportunities for automation to drive efficiency and scalability.
• Develop and implement new processes for ASIN creation, Key Redemption, and more.
• Drive technical discussions regarding incidents, trade-offs, and risk management using technical acumen.
• Provide technical guidance and advocate for the customer within cross-functional teams.
• Uplift organizational capabilities by running workshops, lunch-and-learn sessions, and knowledge-sharing forums.
• Serve as the pivotal link between business teams, vendors, and technical stakeholders.
• Facilitate cross-functional coordination for seamless content delivery.

Requirements

• Excellent communication and stakeholder management skills.
• Ability to collaborate cross-functionally with business, vendor, and technical teams.
• Technical proficiency with navigating various systems and tools.
• Analytical and problem-solving skills to troubleshoot issues, optimize workflows, and identify opportunities for automation and process improvements.

Nice-to-haves

• Familiarity with the gaming industry and passion for delivering best-in-class digital gaming experiences.

Benefits

• Full range of medical, financial, and/or other benefits.
• Equity and sign-on payments may be provided as part of a total compensation package.