Technical Account Manager, WWPS Partners and ISVs

Amazon - Arlington, VA

Full-time - Mid Level

Arlington, VA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The Technical Account Manager (TAM) at AWS is responsible for providing strategic technical guidance and advocacy to customers, ensuring they derive maximum value from AWS services. This role involves working closely with customers to understand their operational needs and technical challenges, while also collaborating with engineers and service teams to resolve issues. The TAM is not a sales role but serves as the principal technical advisor, helping customers adopt and utilize AWS services effectively across various industries.

Responsibilities

• Act as the principal technical advisor and 'voice of the customer' for AWS services.
• Work proactively to craft and execute strategies to drive customer adoption of AWS services.
• Provide advocacy and strategic technical guidance to help plan and build solutions using best practices.
• Maintain operational health of customers' AWS environments.
• Develop close relationships with customers to understand their business and technical needs.
• Drive discussions with senior leadership regarding incidents, trade-offs, support, and risk management.

Requirements

• Bachelor's Degree in Computer Science, Math, or related discipline, and 2+ years of equivalent work experience or 4+ years of related work experience.
• 2+ years of technical engineering experience.
• Eligibility to access and support AWS GovCloud.

Nice-to-haves

• Understanding of the AWS Well-Architected Framework pillars and ability to apply them to customer architecture.
• Experience as a technical lead in internal enterprise or external customer-facing roles.
• Ability to identify and balance trade-offs to solve complex challenges.
• Professional oral and written communication skills, especially in presentations to executive audiences.
• Experience in a distributed systems environment.
• Experience in a 24x7 operational services or support environment.
• Familiarity with AWS services and/or other cloud offerings.

Benefits

• Flexible work hours and arrangements.
• Mentorship and career growth opportunities.
• Diversity and inclusion initiatives.
• Work-life balance support.