Technical Account Manager

Qualys

Full-time

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager (TAM) plays a crucial role in managing the post-sales process for Enterprise-level customers. This position requires a blend of technical expertise and strong communication skills to ensure customer satisfaction and to drive business opportunities. The TAM will work closely with various teams to convey customer requirements and provide support throughout the sales process.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Attend conferences, seminars, etc.

Requirements

• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Strong knowledge in security and compliance space: Vulnerability Management, Cloud Security, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions
• Knowledge in a variety of Federal Regulatory Compliance issues: ISO 27001, HIPAA, GLBA, Sarbanes Oxley (SOX), etc.
• Strong presentation skills and professional communication in emails, RFPs, and reports
• Ability to interact at all levels within customer organizations, from C-level to front-line technical staff
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches
• Excellent written and oral communication skills

Nice-to-haves

• 'Big 4' or similar consulting experience