Technical Account Manager

$160,000 - $190,000/Yr

Unclassified - Fremont, CA

Full-time - Mid Level

Fremont, CA

About the position

The Technical Account Manager position at Mo Chat in Fremont, CA, is a full-time role focused on driving sales and managing customer relationships within the cloud services and interconnect industry. The successful candidate will be responsible for increasing total sales with Cloud Services Providers (CSPs), Cloud Data Centers, and large Original Equipment Manufacturers (OEMs) while meeting annual budget targets. This role requires establishing and maintaining strong relationships with customers across various sectors, including cloud data centers, 5G, and high-speed communications. The Technical Account Manager will act as the primary point of contact for customers, ensuring efficient communication and managing overall relationships. In this position, the Technical Account Manager will coordinate and drive sales activities across multiple groups, including CSPs and OEMs, while identifying and pursuing new business opportunities. The role involves developing and implementing sales plans and growth strategies tailored to the territory and customers. Additionally, the Technical Account Manager will provide technical support throughout the sales cycle, assist with marketing efforts for product development, and implement improvement activities to achieve high customer satisfaction ratings. The candidate will be expected to forecast business levels, analyze trends, and coordinate support and service levels with manufacturing teams. Staying updated with products, competitors, technology, and customer trends in the data center product market is crucial for success in this role.

Responsibilities

• Increase total sales with Cloud Services Providers (CSPs), Cloud Data Centers, large Original Equipment Manufacturers (OEMs), and Original Design Manufacturers (ODMs), and meet annual budget targets.
• Establish and maintain strong relationships with customers in cloud data centers, 5G, high-power, and high-speed communications across sourcing, engineering, and operations.
• Act as the primary point of contact with customers, managing overall relationships and facilitating efficient communication.
• Coordinate and drive sales activities across various groups, CSPs, Cloud Services Providers, Cloud Data Centers, large OEMs, and ODM sites.
• Identify and pursue new and existing business opportunities, including design wins, new programs, and market share gains.
• Develop and implement sales plans and growth strategies for the territory and customers.
• Provide technical support throughout the sales cycle and assist with marketing efforts for product development and implementation.
• Solve problems and implement improvement activities to achieve and maintain an 'excellent' customer scorecard rating.
• Drive sales growth by maximizing resources and executing market segment strategies.
• Forecast business levels, analyze trends, and coordinate support and service levels with manufacturing teams.
• Keep up-to-date with products, competitors, technology, and customer trends in the data center product market and assigned supplier product market.

Requirements

• Bachelor's or Master's degree in Electrical Engineering, Mechanical Engineering, or Mechanical Engineering Technology.
• 3+ years of experience in the Interconnect Industry, preferably in sales or engineering.
• Strong communication and interpersonal skills.
• Experience in project management and forecasting.
• Highly motivated to learn.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching
• Life insurance