Zoom - Springfield, IL
posted 3 months ago
As a Technical Account Manager (TAM) at Zoom, you will play a pivotal role in supporting our enterprise customers through our Premier Support and Technical Account Management team. This position is designed for individuals who are passionate about customer success and are committed to building and maintaining strategic partnerships with select enterprise clients. Your primary responsibility will be to ensure that customers achieve their desired outcomes with Zoom's products and services, ultimately leading to high levels of customer satisfaction and happiness. The TAM team is integral to enhancing the overall customer experience at Zoom. We focus on building strong relationships with our clients, encouraging the effective use of our products, and acting as dedicated technical consultants. You will provide valuable resources and insights that empower customers to maximize their success with our solutions. Additionally, you will manage internal processes and collaborate across various departments to ensure that our customers receive the best possible support. Our success is driven by our unwavering commitment to excellence and the consistent implementation of effective strategies. In this role, you will be expected to adopt a customer-obsessed mindset, proactively building trust and delivering best-in-class customer satisfaction. You will serve as a technical subject matter expert, guiding customers through complex technical topics and addressing their concerns with diplomacy and expertise. Your ability to troubleshoot network issues and understand various technologies will be crucial in providing exceptional service to our clients.