Technical Account Manager

Coralogix - San Francisco, CA

Full-time - Senior

San Francisco, CA

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager at Coralogix plays a crucial role in ensuring customer satisfaction and effective utilization of the company's observability and security data. This position requires a blend of high technical expertise and a strong focus on customer engagement, making it essential for driving product adoption and addressing customer needs. The role involves consulting with customers, leading onboarding processes, and advocating for their requirements within the company.

Responsibilities

• Solve customer's technical problems by adopting the platform, integrating new data and existing integrations.
• Understand customers' technical requirements and business goals to consistently create new artifacts and deliver value.
• Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting.
• Know the Log Management / Observability markets well and help customers by using the best technical practices available.
• Build a successful and ongoing game plan for each customer based on specific data analysis and customer needs.
• Establish relationships and engage with technical counterparts to drive product adoption.
• Conduct QBRs with customers to consistently reflect delivered value and ensure customer's needs.
• Advocate internally for customer needs within Coralogix and influence a product development roadmap.
• Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities.

Requirements

• Background knowledge and hands-on practice in Cloud DevOps, specifically experience with AWS (EC2, EKS, ECS, Fargate, Lambda, CloudFormation, Load Balancers, CloudWatch) and the equivalent with Azure and GCP.
• Background knowledge and hands-on practice in Observability, specifically experience working with one or more of the following tools - Kibana, Open-Search, Grafana, Datadog, Sumologic, NewRelic, AppDynamics, Dynatrace, Prometheus, Logz.io, SignalFX, Instana, Splunk, Honeycomb, Jaeger.
• Hands-on experience with Infrastructure as Code (Terraform/Ansible).
• Hands-on experience in technical integrations (OpenTelemetry/fluentd/fluentbit/filebeat/logstash).
• Hands-on experience with complex troubleshooting of Kubernetes and Docker containers.
• Good knowledge of RegEx, Lucene, PromQL.
• Good knowledge of Linux.
• Experience in customer-facing positions and excellent high energy customer-facing skills.
• Excellent communication skills in English.
• Strong presentation skills with the ability to establish credibility with executives.
• High availability for fast response to customers.
• Comfortable coding in any high-level programming language (Java, Go, Python) - advantage.
• BSc degree in Computer Science / Engineering - advantage.
• Experience in SAAS B2B software companies - advantage.

Nice-to-haves

• Experience in SAAS B2B software companies - advantage.
• Comfortable coding in any high-level programming language (Java, Go, Python) - advantage.
• BSc degree in Computer Science / Engineering - advantage.

Benefits

• Opportunity to work in a culture of innovation and continuous learning.
• Encouragement to challenge the status quo and contribute to the company's mission.