Technical Account Manager

$90,000 - $110,000/Yr

Braze - Chicago, IL

Full-time - Mid Level

Hybrid - Chicago, IL

Professional, Scientific, and Technical Services

About the position

As a Technical Account Manager at Braze, you will be responsible for managing the ongoing technical relationship with customers throughout their lifecycle. This role involves collaborating closely with the Customer Success team and acting as a trusted technical advisor to help customers maximize the value of the Braze platform. You will focus on driving customer retention and adoption, understanding customer needs, and facilitating technical initiatives to achieve their business goals. This position requires a blend of technical expertise and customer engagement skills, particularly with enterprise-level accounts.

Responsibilities

• Own the ongoing technical relationship with customers in your portfolio.
• Collaborate closely with the Customer Success and wider account teams.
• Define the Braze technology strategy for customers using the TAM premium service offering.
• Drive value, retention, and adoption of Braze's product through the customer lifecycle.
• Act as the technical counterpart between Braze and the client's product and engineering team.
• Manage a portfolio of named accounts, typically in the Enterprise and Strategic classification.
• Help customers instrument Braze across their stack and refine that instrumentation over time.
• Facilitate conversations regarding customers' desired use cases and recommend solutions.
• Support day-to-day inquiries and requests to optimize customer value.
• Empower customer product and engineering teams to use the product independently and efficiently.
• Create solutions documentation and architectural diagrams to support governance practices.
• Instill best practices and engineering excellence among customer portfolios.

Requirements

• 3-5 years client-facing experience as a Technical Account Manager or in a related technical area.
• 3+ years of technical experience managing complex customer environments.
• Strong product command and technical knowledge of SaaS, Mobile, API, or Programming.
• Excellent written and verbal communication skills.
• Ability to translate complex technical ideas to non-technical stakeholders.
• Natural problem solver with high intellectual curiosity.
• Ability to manage multiple competing priorities in a fast-paced environment.

Nice-to-haves

• Bilingual skills beyond English to facilitate communication with global customers.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• RSU
• Tuition reimbursement
• Paid time off
• Vision insurance