Zoom - Providence, RI
posted 3 months ago
As a Technical Account Manager (TAM) at Zoom, you will play a pivotal role in supporting our enterprise customers through our Premier Support and Technical Account Management team. This position is designed for individuals who are passionate about customer success and are committed to building strategic partnerships with select enterprise clients. Your primary responsibility will be to ensure that customers derive maximum value from Zoom's products and services, leading to high levels of customer satisfaction and loyalty. The TAM team is integral to enhancing the overall customer experience at Zoom. You will be tasked with fostering relationships, promoting product usage, and serving as a dedicated technical consultant for our customers. This involves providing them with essential resources and insights that empower them to succeed with our solutions. You will also be responsible for managing internal processes and collaborating across various departments to ensure that our customers receive the best possible support. Our success is driven by our unwavering commitment to excellence and the consistent implementation of effective strategies. In this role, you will be expected to adopt a customer-obsessed mindset, proactively building trust and delivering best-in-class customer satisfaction. You will engage with Fortune 500 customers, leveraging your project management experience to navigate the complexities of large enterprise environments. As a technical subject matter expert, you will need to possess a deep understanding of Zoom's architecture, collaboration technologies, and relevant technical concepts such as IP Telephony, SIP, H323, and various audio/video codecs. Your ability to troubleshoot network issues and articulate complex technical topics will be crucial in addressing customer concerns and ensuring their success with our products.