Technical Account Manager

$93,200 - $162,800/Yr

Adobe - Elk Grove Village, IL

Full-time - Mid Level

Elk Grove Village, IL

Publishing Industries

About the position

The Technical Account Manager (TAM) at Adobe plays a crucial role in building and maintaining strong relationships with large enterprise customers. This position focuses on providing strategic technical support and guidance to enhance customer satisfaction and operational health within the Adobe Experience Cloud solutions. The TAM is responsible for understanding customer needs, addressing technical inquiries, and driving discussions across various levels of customer organizations to ensure successful adoption of Adobe's solutions.

Responsibilities

• Build, develop, and maintain one-on-one relationships with customers.
• Produce and deliver a prescribed set of technical services to maintain operational health.
• Drive discussions with multiple personas from developers and analysts to management and senior leadership regarding tasks, projects, cases, and prioritization.
• Serve as a primary, technical go-to person for multiple customers, establishing a deep business and operational understanding of their environment.
• Field technical inquiries, handle customer issues, and influence partners to improve customers' health.
• Strategically think about people, process, and technology challenges, helping customers realize the efficiencies and advantages of the Adobe Experience Cloud.
• Identify and mitigate risks to establish successful partnerships with Adobe.

Requirements

• Experience in a customer-facing role with outstanding communication skills.
• Strong technical background with hands-on expertise to work through challenges and events.
• Ability to drive discussions and represent Adobe within a customer's environment.
• Critical thinking regarding people, process, and technology challenges.
• Ability to successfully execute solutions and functionality to optimize customer investment.
• Demonstrated ability to identify and mitigate risks, ensuring customers' operational health.
• Ability to collaborate within a team to deliver world-class service.

Nice-to-haves

• Experience and familiarity with Adobe Analytics, Adobe Audience Manager (AAM), Adobe Experience Manager (AEM), Adobe Experience Platform (AEP), Adobe Campaign, Adobe Magenta, Adobe Marketo, Adobe Target.

Benefits

• Competitive salary based on geographic market.
• Short-term incentives in the form of sales commission plans for sales roles.
• Annual Incentive Plan (AIP) for non-sales roles.
• Potential eligibility for long-term incentives in the form of a new hire equity award.