Technical Account Manager

$55,000 - $70,000/Yr

Cio Technology Solutions - Tampa, FL

Full-time - Mid Level

Tampa, FL

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager at CIO Technology Solutions is responsible for fostering strong client relationships, ensuring service excellence, and driving sales growth. This role serves as the primary advocate for clients, bridging communication between them and the internal team to meet their needs effectively. The position emphasizes a client-centric approach, requiring a proactive attitude towards client engagement and satisfaction.

Responsibilities

• Be the bridge between clients and the dedicated team, ensuring their needs are met promptly and professionally.
• Respond promptly to client requests, including support, quotes, and product information.
• Address client concerns and issues with empathy and efficiency.
• Cultivate and nurture client relationships, both internally and externally.
• Maintain open lines of communication to ensure seamless support and long-term client satisfaction.
• Research client accounts, identifying key stakeholders to enhance engagement.
• Monitor, control, and support service delivery, adhering to established systems and procedures.
• Conduct client needs assessments and assist in the successful implementation of client initiatives.
• Follow up post-sales and post-project, ensuring client expectations are exceeded.
• Attend and actively contribute to Client Strategic Business Review Meetings, focusing on performance, quality, and process improvement.
• Provide valuable reporting on SLA adherence, capacity usage, and other key performance indicators.
• Develop an in-depth understanding of clients' businesses, buying cycles, and key decision-makers.
• Collaborate closely with Service Desk and Project Management teams to generate quotes that align with approved technology solutions.

Requirements

• Proven experience in client relations, service delivery, or sales.
• Excellent interpersonal skills with a genuine passion for client satisfaction.
• Strong communication abilities to foster productive relationships.
• Tech-savvy with the ability to grasp complex technology solutions.
• Self-driven and motivated to excel in a fast-paced environment.
• Consultative sales experience of 2 to 5 years in a B2B setting, specializing in technology solutions.
• Deep knowledge of operating systems, software applications, and various technologies.

Nice-to-haves

• Experience in the MSP industry.
• Experience with the ConnectWise Suite of Products (Automate, Manage, Control, Sell).
• Knowledge of Microsoft CSP Licensing.
• Dell server & workstation solution architecture knowledge.
• Network equipment solutions architecture (Firewalls, switches, wireless mesh networks).
• Previous experience with Customer Relationship Management (CRM) tools.

Benefits

• Competitive salary range of $55,000 - $70,000 per year.
• Opportunities for professional development and growth within the company.