Technical Account Manager

Games Global Operations Limited - Boca Raton, FL

Full-time

Boca Raton, FL

About the position

The Technical Account Manager is responsible for fostering strong customer relationships and ensuring technical satisfaction for a portfolio of tier 1-5 customers. This role focuses on delivering exceptional customer service, managing technical inquiries, and facilitating effective communication between customers and internal teams. The Technical Account Manager will also identify opportunities for product enhancements and ensure smooth project delivery.

Responsibilities

• Develop and maintain strong relationships with customers, understanding their business needs, challenges, and goals.
• Act as the primary point of contact for customer inquiries, ensuring prompt and effective responses.
• Proactively engage with customers to understand their technical needs and provide feedback to the business.
• Facilitate effective communication with internal and external key stakeholders, managing day-to-day issues and escalations.
• Provide regular updates to customers on product enhancements and technical requirements.
• Document and circulate all operational communications with customers utilizing collaboration tools.
• Provide technical guidance and support to customers, ensuring they leverage the full capabilities of the products/services.
• Facilitate the implementation of products or services by aligning technical teams with customer needs.
• Work with customers and internal technical support teams to resolve technical issues.
• Proactively engage with customers to identify opportunities for additional products/services.
• Relay customer feedback to internal teams for continuous improvement of products and services.

Requirements

• Experience in MS Office applications, particularly with Excel.
• Strong communication skills - Written & Verbal.
• 1-2 years' experience in the igaming industry.
• Strong technical understanding of online Casino products.
• Account Management experience.