Technical Account Manager

Qualys - Little Rock, AR

Full-time

Little Rock, AR

Professional, Scientific, and Technical Services

About the position

The Technical Account Manager (TAM) plays a crucial role in managing the post-sales process for Enterprise-level customers, ensuring customer satisfaction and driving business growth. This position requires a blend of technical expertise and strong communication skills to effectively articulate the company's technology and product offerings to both business and technical users.

Responsibilities

• Provide product and technical support for assigned accounts
• Identify and develop potential new business opportunities
• Convey customer requirements to Product Management, Marketing and Engineering teams
• Provide functional and technical support to customers
• Respond to customer questions on technical and business related issues
• Deliver high-level and detailed sales presentations
• Attend conferences, seminars, etc.

Requirements

• 5-7 years relevant experience
• Bachelor degree or equivalent experience
• Strong knowledge in security and compliance space including Vulnerability Management, Cloud Security, Policy Compliance, IDS, IPS, Network Scanners, PCI, and Audit Tools
• Knowledge of Federal Regulatory Compliance issues such as ISO 27001, HIPAA, GLBA, and Sarbanes Oxley (SOX)
• Strong presentation skills and professional communication in emails, RFPs, and reports
• Ability to interact at all levels within customer organizations, from C-level to front-line technical staff
• Organized and analytical with creative problem-solving skills
• Excellent written and oral communication skills

Nice-to-haves

• 'Big 4' or similar consulting experience