Technical Account Manager

$160,000 - $260,000/Yr

Oleria Security - Mountain View, CA

Full-time - Mid Level

Mountain View, CA

About the position

The Technical Account Manager at Oleria plays a crucial role in the cybersecurity industry, focusing on transforming prospects into customers and ensuring customer satisfaction post-sale. This position involves leveraging technical expertise and product knowledge to build strong relationships with clients, advocating for their needs internally, and driving the adoption of Oleria's solutions. As one of the first in this role, the Technical Account Manager will help establish standards and frameworks for customer engagement, directly impacting the company's strategic direction.

Responsibilities

• Become an Oleria product and Identity and Access Management (IAM) category expert, effectively demoing and communicating Oleria's value proposition.
• Collaborate with the sales team to drive the pipeline, turning prospects into customers through compelling solution demos and successful pilots/POCs.
• Develop and maintain strong customer relationships built on trust, driving customer satisfaction and long-term value.
• Act as the primary point of contact for customers regarding product evaluation and usage, addressing technical requirements and issues.
• Synthesize and prioritize customer feedback into actionable product requirements, collaborating with product and engineering teams.
• Assist in creating and delivering training materials and product documentation for customers.
• Manage the customer onboarding process to ensure effective product adoption.
• Collaborate with the sales team and founders on new business opportunities and account expansions.
• Support contract renewal processes.

Requirements

• 5+ years experience as a Technical Account Manager, Sales Engineer, or Customer Success Manager in enterprise solutions, preferably in cybersecurity.
• In-depth understanding of cybersecurity concepts and technologies.
• Excellent customer service skills focused on delivering exceptional customer experiences.
• Proven ability to manage multiple accounts effectively and drive customer success.
• Robust technical acumen to understand and articulate complex technical subjects.
• Exceptional interpersonal skills for networking and building trusting relationships.
• Strong personal accountability and self-prioritization in a dynamic startup environment.
• Demonstrated ability to create and deliver processes, programs, and resources to drive successful outcomes.
• Ability to thrive in a dynamic, evolving, and sometimes ambiguous startup environment.
• Proficiency in Salesforce and Google Workspace.
• Excellent communication skills and the ability to lead via influence.
• Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent experience.

Benefits

• Competitive salary, equity, and benefits package.
• Opportunities for professional growth and advancement in a fast-growing company.
• Chance to work directly with co-founders and contribute to shaping the company's direction.
• Collaborative and dynamic work environment with a dedicated team of professionals.