Technical Account Manager

$65,000 - $79,000/Yr

MEDICAREMD.COM - American Fork, UT

Full-time - Mid Level

Remote - American Fork, UT

About the position

The Technical Account Manager is responsible for coordinating activities across internal departments, external third parties, and new Enterprise customers to ensure a smooth systems implementation experience. This role involves training, managing customer interactions, and addressing escalated issues while maintaining regular communication with clients regarding system enhancements and releases.

Responsibilities

• Build long term relationships with clients
• Act as a trusted technology advisor
• Understand customer's relevant business challenges and provide expertise in industry concepts, practices, and procedures
• Identify areas within client IT environment for greater utilization of TechCentral services
• Manage competing client demands with strong organizational skills
• Identify sales opportunities through hardware lifecycle replacement and client interactions
• Manage virtual CIO service offerings and provide QBR presentations to enterprise clients
• Oversee all post-implementation aspects of Enterprise accounts, including escalation handling and reporting
• Act as a point person for customer escalation issues not resolved within 24 hours
• Liaison between the Enterprise team and the customer for issue resolution
• Participate in special projects and perform other duties as necessary

Requirements

• 3 to 5 years of increasing responsibility in applicable professional experience
• Bachelor's Degree or global equivalent in a related discipline
• Good understanding of industry practices
• Proficient with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis, and problem solving skills
• Excellent computer skills
• Excellent verbal and written communication skills
• Technical background in software and hardware
• Understanding of Citrix, SQL, and Enterprise solutions preferred
• Proven leadership ability
• Good presentation and public speaking skills
• Good interpersonal skills
• Basic conflict resolution skills
• Ability to adapt quickly to unforeseen situations

Nice-to-haves

• Understanding of Citrix, SQL, and Enterprise solutions preferred

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Paid Parental Leave
• Short Term Disability
• Work Life Assistance Program