Technical Account Manager
Sinch•Atlanta, GA
479d•$60,812 - $76,015•Remote
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About The Position
The Technical Account Manager plays a crucial role in ensuring high customer satisfaction by identifying and resolving critical issues for top-tier customers. This position involves supervising customer support tickets, addressing anomalies in customer traffic, and participating in incident management. The role also includes documenting issues in detail and providing regular reports on ticket resolutions and service level agreements (SLAs).
